Getting Started with Sendlane Reviews

Welcome to Sendlane Reviews! With Sendlane Reviews you can collect, monitor, and leverage review behavior data to increase revenue, all within the Sendlane platform.

Read on to get started with Sendlane Reviews, and use the checklists in this guide to track your progress!

🚦 Before Getting Started

  1. Integrate your Sendlane account with Shopify or BigCommerce
  2. Turn off your previous Reviews providers' review request system
  3. Remove your previous Reviews providers' scripts and widgets from your website
  4. Have admin access to your Shopify or BigCommerce store
  5. Create a List named Reviews
  6. On your Shopify or BigCommerce integration page, click the Settings icon and select your new Reviews List under the Reviews dropdown

 Install and Customize Main Reviews Widget and Star Rating Widget

Sendlane Reviews requires three snippets to be added to your Shopify or BigCommerce store. A script connects your store to your Sendlane account, and two widgets display product reviews and average star ratings.

Check out our detailed step by step guides to installing Reviews:

Your Sendlane Reviews widgets can be styled to match your store's branding! Check out our guide to customizing your reviews widget for a thorough look at all settings and style options.

📍 Installation Checkpoint

At this point, you should have:

  1.  Uninstalled any existing reviews products from your eCommerce store
  2. Installed the Reviews Script in your eCommerce store
  3. Installed the Reviews Main Widget in your eCommerce store
  4. Installed the Reviews Star Rating Widget in your eCommerce store
  5. Customized your Reviews widget's styling

 Import Existing Reviews

If you’ve already collected reviews with another platform you can import them to Sendlane and hit the ground running!

Check out our guide to Importing and Exporting Reviews to get started.

📍 Import Checkpoint

At this point, you should have:

  1. Exported reviews from a previous reviews provider
  2. Formatted the .CSV file of reviews according to Sendlane Review file acceptance standards
  3. Uploaded the .CSV file of reviews to your Sendlane account

 Set Up Reviews Automations

Sendlane’s Reviews platform is powered by our in house Automations which let you automatically request reviews from purchasers, respond to reviews with an email or SMS message, and notify reviewers that you've commented on their review.

Use the guides linked in the table below to set up Automations for Sendlane Reviews!

Automation Required?
Review Request Automation
Review Response
Highly recommended but not required for Reviews to function
Review Reply Notification
Highly recommended but not required for Reviews to function

📍 Automation Checkpoint

At this point, you should have:

  1. Created an Automation to request reviews from customers
  2. Created an Automation to send an email or SMS response to review submitters
  3. Created an Automation to notify review submitters that you've replied to their review in your store
  4. Activated each of the Automations

⏭️ Next Steps

Full Page Widget

Increase your brand’s SEO with a wall of reviews from satisfied customers!

Check out our guide to installing a full page review widget for more details.

Moderate Reviews

With Sendlane Reviews your customers can “like” reviews and you can reply to reviews to increase engagement!

Head to the Moderation tab of the Reviews page to adjust review settings, comment settings, and moderation settings. Reviews can be rejected for a wide range of reasons allowing you to keep bad actors out of your store’s average review score.

Check out our guide to review moderation for more details!

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