How to Notify Customers of Public Review Replies with Automations

Overview

With Sendlane Reviews, you can respond publicly to reviews on your site to thank customers for their positive reviews or provide further assistance to negative reviewers. Read on to learn how to set up an Automation that will notify reviewers that you've commented on their review!

In This Guide

1. Create an Automation
2. Add Triggers
3. Add an Email Node

Use the Review Comment Reply to notify reviewers that you’ve responded to their review!

1. Create an Automation

1. Click the Automation icon
2. Click New Automation
3. Click Start from Scratch
4. Enter a name for the Automation
5. Click Start

2. Add Triggers

1. Click +Add Trigger
2. Click your eCommerce integration’s tab
3. Select the Review Comment Reply trigger
4. Select No Limit in the Contact Limit dropdown

3. Add an Email Node

1. Click the + button
2. Click Send Message
3. Click Email

Learn more about Automation email nodes here.

Click Create New Email to start designing your review comment notification email.

Use personalization and Twig to dynamically insert the text of the recipient’s review and the comment left on the review:

• {{trigger.getReviewDisplayName()}} Displays the name the Contact used when submitting their review (may not match the name in their Contact Profile)
• {{trigger.getReview.title}} Displays the text the Contact entered in the title field of their review
• {{trigger.getReview.content}} Displays the body of the review
• {{trigger.getReview.reply}} Displays the text of the reply to the review

Here's some sample copy for inspiration:

Subject

Company Name has commented on your review

Body

Hi {{trigger.getReviewDisplayName()}},

You have a comment on your review:
{{trigger.getReview.title}}
{{trigger.getReview.content}}

Comment:
{{trigger.getReview.reply}}