How to Reply to Reviews in Your Store

Sendlane Reviews includes the ability to comment on reviews to thank customers for their positive reviews or address issues for negative reviews!

Set Store Name and Avatar

Update your store's profile name and avatar on the Store Profile tab.

In the Avatar Name field, enter the name you want to display when replying to reviews. Click the Avatar Icon checkbox to enable an icon for your comments, then click the uploader to select an image. Preview your store's profile in the right hand sidebar.

Reply to a Review

Reply to reviews by clicking the Reviews tab, selecting a Review, and clicking Add Comment. Only one comment can be added per Review.

Did this answer your question? Thanks for your feedback! There was a problem submitting your feedback. Please try again!