How to import Shopify Product Reviews

Overview

If you’re migrating to Sendlane Reviews from Shopify's Product Reviews app, you can bring your hard earned reviews with you! Read on to learn how to import your Shopify Product Reviews to Sendlane.

In This Guide

1. Export reviews from Shopify Product Reviews

Follow Shopify's instructions for exporting your product reviews. When your file is ready for download, save it somewhere easily accessible, like your desktop, and make sure it is saved as a .CSV file. Do not edit the file in any way.

2. Import reviews file to Sendlane

To import your review file:

  1. Click the Reviews icon
  2. Click Content 
  3. Click Import & Export
  4. Click Import Reviews
  5. Select Shopify Reviews from the Product Review Source dropdown
  6. Drag and drop your .CSV file or click to browse for your file
  7. Check the checkbox confirming that your reviews are genuine
  8. Click Import

If some reviews were not imported due to an error, the Results column will show how many reviews were not imported. Click the download icon in the Actions column to download a file of reviews that were not imported. See Troubleshooting Sendlane Reviews for next steps.

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