SMS Quick Start Guide
With over 60% of all website visits in the US coming from mobile phones, it is more important than ever to reach your customers where they shop: on mobile! Sendlane's SMS functionality allows you to send SMS Campaigns and Automation messages to the right customers at the right time.
Sendlane's flexible SMS packages allow you to add SMS marketing to your existing email marketing strategy quickly and seamlessly!
Read on to learn how to set up and start using Sendlane's SMS services in three quick steps!
🚨 Important Notes
- SMS messaging is only available to phone numbers located in the United States or Canada
- SMS carriers are experiencing higher than normal wait times in approving phone number applications, the registration process currently takes 10-15 business days
By entering your phone number in our checkout SMS opt-in, subscribing via our subscription form or via our text-to-join keyword, you agree that By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from [Company Name] at the cell number used when signing up. You also acknowledge that consent is not a condition for any purchase made on our site.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
SMS Activation requires a registration process that can take 3-5 days. Once your automatically generated phone number is registered, you can try Sendlane's SMS functionality risk-free with 50 free sending credits!
Our SMS packages include:
- Usage-Based Pricing No monthly billing charges! You'll only pay for sending credits with no additional fees
- No Credit Expiration Your SMS sending credits never expire!
To get started with SMS, head to the Billing page by clicking Account Settings > Billing > Set Up SMS
Check out our in-depth SMS Activation guide for more details!
Contacts must have affirmative consent to receive SMS marketing messages recorded in their Contact Profiles. There are three main ways to collect SMS marketing consent:
Collect SMS Consent
⏭ Next Steps
Send an SMS Campaign
To create an SMS campaign, click the Campaigns icon > New Campaign > SMS Campaign. Select Lists, Tags, or Segments for your Audience, then click Next: Content.
Check out our guide to Sending SMS Campaigns for more details!
Add SMS Messages to Automations
To add an SMS message to an Automation, open an existing Automation or create a new Automation. Click the + button > Send Message > SMS > Send SMS
Check out our guide to Sending SMS Campaigns for details on creating your SMS message within an Automation!
Reply to SMS Messages
Click the Reply Center icon to start communicating directly with your Contacts! You can use text, emojis, and MMS to reply to messages from your Contacts. Tracking links and tagged links are not available in the Reply Center.
Check out our SMS Reply Center guide for more details!
Additional SMS Resources
Check out the Sendlane Marketing Journal for tips, tricks, and best practices for SMS Marketing:
- How SMS Marketing Can Help Your Business Thrive
- The New Sendlane SMS/MMS Marketing (+ 8 Best Practices)
- 8 SMS Marketing Benefits & Tips
- Six Effortless Ways to Grow Your SMS Marketing List
- 9 Best Practices for Writing Effective SMS Campaigns
- 11 Easy Ways to Make Your SMS Marketing More Powerful
- 3 Automated SMS Texts Every eCommerce Store Should Send