How to Change Your SMS Plan

Your SMS monthly or annual subscription will auto-upgrade your plan if you attempt a send that requires more SMS credits than you have available in your account. Charges are always pro-rated based on the day of the auto-upgrade.

You can manually adjust your SMS plan anytime to fit your marketing strategy's needs! When you upgrade your SMS plan to a higher tier, any remaining credits in your account will roll over into your new billing period.

The number of credits used per Campaign or Automation SMS depends on the content of the message and the number of Contacts the message is sent to. Review our guide to SMS Content for details!

🚨 Canceled Plans Permanently Release Toll-Free Number

After plan cancellation or payment failure, you must warm up a new toll-free number to reactivate your Sendlane SMS plan. This process includes notifying existing Contacts of your new phone number and limiting sending for a period of time.

Please ensure your payment information is up to date to avoid failed payments, and use the process outlined below to change your SMS plan.

To change your SMS package:

  1. Click the Account icon > Billing > SMS Plans
  2. Select a monthly or annual plan based on credit size and review the Charge Amount below the dropdown to see what your payment will be.
  3. Click Upgrade or Downgrade based on the size of your old plan compared to your new plan to save your new plan!

Additional SMS Resources

Check out the Sendlane Marketing Journal for tips, tricks, and best practices for SMS Marketing:

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