How to Remove Unengaged Contacts With Segmentation

Removing unengaged contacts is a great way to keep your sender reputation clean and healthy, and ensure your email marketing yields the absolute best results.

Segmentation is a great tool to find and remove unengaged contacts because it allows you to group contacts within your lists automatically! Plus, you can specify exactly how long contacts have been in your account and check their behavior before removing anyone.

Here, we'll go over how to:

Before Getting Started

You will need to have created a list with contacts and send at least one campaign to this list before removing unengaged contacts.

Please Note

If you would like your list to be cleaned of unengaged contacts automatically, check out our list hygiene feature!

How to Segment Unengaged Contacts

  1. Navigate to Audience → Segments
  2. Click on New Segment
  3. On the New Segment page, you'll see two basic fields to complete:
    • Name: Choose a name for your segment (we recommend using "Unengaged" or "Non-Openers" to help you remember exactly what the segment is for)
    • All Contacts Select which list(s) you want to segment. You can also leave it at All Contacts to include every list in your account.
  4. Select the following details:
    • All Contacts or select a specific list
    • Engagement & Activity Did Not Open → Any Campaign
    • Add 'and' Condition
    • Contact Properties Subscription Date → Is Before → (Choose a date)
  5. Please Note

    The Subscription Date parameter is used to filter out older contacts vs those that have been recently added. In this example, only contacts that have been in the account before 11/11/2019 will be checked, allowing newer contacts time to open your campaigns!

  6. Once you have added the correct conditions, click Create Segment in the top right corner to finalize your new segment!

How to Remove Segmented Contacts

  1. Click on View Contacts for the segment
  2. Review the contacts in the segment, just to be sure they're the proper group you'd like to delete
  3. When you are ready to delete the contacts in this segment, click Remove All
    Please Note

    If you created this segment for one specific list, the contacts will be removed only from that list, even if they are on other lists within your account. 

    If you created a global segment, the contacts will be deleted permanently from your entire account.

  4. Once the contacts have been removed, a .CSV file will be emailed to the address linked to your Sendlane account for your records.
  5. Please Note

    Files of deleted contacts under 20k rows will download immediately, anything larger will be sent via email.

    Depending on the number of contacts you're deleting, the file may not arrive immediately. Please allow time for larger files to process and be delivered to your inbox!

Additional Sendlane Resources

If you hit any roadblocks, you can also get in touch with our Support Team for assistance!


Segment Unengaged Contacts: Segments → New Segment → Name, select lists, and add conditions → Create Segment 

Remove Segmented Contacts: Segments → Select Segments to Remove Contacts from → Review Contacts → Remove All

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