Imports & Exports

Have you ever wanted to view the progress of your recent import or export? Well, now you can, with our Imports & Exports tab! This is a great way to keep track of all of the manual imports and exports you do within your Sendlane account.

In this article we'll cover


Anytime you import contacts to your Sendlane account, you can keep track of all of the details for that submission, simply by navigating to Audience and then click on Imports & Exports:

For each Import you'll see:

  • List - What list the contacts were imported to
  • Import Status - If import is Completed, Pending Compliance Review, or Denied
  • Date - When the import was initiated
  • Attempted - Total attempted contacts (how many you originally tried to import) 
  • Failed - Contacts that could not be imported due to technical issues. For more information on troubleshooting, please click here
  • Succeeded - Contacts successfully imported to your list
  • Duplicate - Contacts that already existed within your Sendlane account
  • Suppressed - Contacts from the import that are already in suppression
  • File - The original name of the imported file


Anytime you export contacts from your Sendlane account, you'll receive an email with the export file. Plus, a record of the export with a download link is also accessible here!

For each Export you'll see:

  • List - What list the contacts were exported from
  • Export Status - If import is Completed, Processing, or Failed
  • Date - When the export was initiated
  • Count - Total contacts exported
  • File - The name of the exported file


For all Export files, or any import files with failed contacts, you'll see the option to download a file with those details:

Additional Resources

If you hit any roadblocks, you can get in touch with our team of email marketing automation experts right here and we'd be happy to help troubleshoot!


View Imports & Exports → Audience → Imports & Exports

Download File with Details → Audience → Imports & Exports → Actions

Still need help? Get in touch! Get in touch!