How to Export Your Contacts

Sendlane exports all personal and opt-in details for every Contact (including IP, location, and timestamp). You can export individual Contacts, Lists, or Segments.

Please Note

Opt-in details are only available for Contacts that were collected using a Sendlane Pop-Up or synced in via Shopify. If a Contact was imported, or added via another platform (such as Launchpad) opt-in data is not passed along to Sendlane.

Before Getting Started

Please be sure you have an active plan associated with your Sendlane account. If your billing plan needs attention, you will not be able to export.

Exporting Your Contacts

Click on the Audience icon in the left-hand menu bar → Lists tab

Exporting a Single List

  1. Click the List you want to export and click the black Export button to open the List Export window

  1. Select All Contacts for the complete List or specify Subscribed or Unsubscribed from the dropdown menu
  2. Click Export As CSV or Export As Text File

Your export will begin processing immediately! You will receive an email with a copy of your export file to the email address in your Sendlane profile. You can also track the status of your export using the Imports & Exports tab and download the file there when it is complete.

Exporting Multiple Lists

  1. Select the Lists you want to export
  2. Click the black Export button to open the List Export window

  1. Select All Contacts for the complete List or specify Subscribed or Unsubscribed from the dropdown menu
  2. Select CSV or Text for your file type
  3. Click the pink Export button

Your export will begin processing immediately! You will receive an email with a copy of your export file to the email address in your Sendlane profile. You can also track the status of your export using the Imports & Exports tab and download the file there when it is complete.

Troubleshooting

I haven’t received my Contact export!

If your plan is active, you've verified your Sendlane account email, given the file time to process, checked your spam folder, checked the Imports tab, and still have not received your export, please reach out to our support team for help!

Still need help? Get in touch! Get in touch!