How to update automations with other automations

Overview

You can use an Update Automation action to end the current automation and start a new one, or end another automation. Read on to learn how to update automations with other automations.

In this guide

End & Start New
End Other

End & Start New

You can use the End & Start New action to end the current automation at a specified point and start another automation.

One common use for the End & Start New action is to end a welcome automation and start another automation based on the information and behavior recorded by the welcome automation. For example, if you've tagged links in your welcome automation's emails, you could start a new automation related to the links contacts clicked on using the tags added to their profiles.

The End & Start New action is intended to be the last action in an automation. If you add an End & Start New action between existing nodes, the automation builder will ask if you want to continue because if the action is saved, all existing nodes below it will be deleted.

To end the current automation and start a new one:

Click the + button at bottom of your automation
Select an existing automation from the Select Automation dropdown, or create a new automation
Click Done

End Other

You can use the End Other action to end another automation when contacts trigger the current automation.

The most common use for the End Other action is in purchase cycle automations to ensure contacts don't receive duplicate or contradictory messages from your brand during the buying cycle. See the articles below for more information:

To end another automation:

Click the + button at the point in your automation you want to end another automation
Select an automation to end from the Automation dropdown
Set a minimum number of days or months to wait before allowing contacts back into the ended automation if they trigger it again
Click Done