How to manage multiple stores with Sendlane Reviews

Overview

You can install Sendlane Reviews in multiple separate Shopify or BigCommerce stores! Read on to learn how to manage multiple installations.

In this guide

• Installing multiple instances of Sendlane Reviews
• Navigating between instances Sendlane Reviews
• Sharing reviews between instances of Sendlane Reviews

Install multiple instances of Sendlane Reviews

Each instance of Sendlane Reviews requires the following:

• Its own Shopify, BigCommerce, or custom eCommerce integration*; you must integrate each Shopify or BigCommerce store you want to use Sendlane Reviews for
• Its own installation; each instance of Sendlane Reviews uses a unique token

*Custom integrations cannot connect WooCommerce stores to Sendlane Reviews.

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Navigate between instances of Sendlane Reviews

To connect Sendlane Reviews to a new store:

1. Complete the Shopify or BigCommerce integration
2. Click the Reviews icon
3. Under Reviews, click the dropdown
4. Click + Store
5. Select your store
6. Click Continue
7. Proceed with installing the reviews script and widgets!
   1. How to Install Reviews for Shopify
   2. How to Install Reviews for BigCommerce Blueprint Themes
   3. How to Install Reviews for BigCommerce Stencil Themes

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Share reviews between instances of Sendlane Reviews

Reviews are not automatically shared between stores in the same Sendlane account that sell the same product because product IDs vary between stores. You can manually share reviews by exporting original reviews, changing the product ID to the matching product's ID in your second store, and importing reviews there.

To manually copy reviews from one store to another, complete the following steps on a regular basis (weekly or monthly, depending on your volume):

1. Export reviews from the original store (Store A)
2. Export a list of products from the store you want to add reviews to (Store B) that includes product IDs
3. Consolidate both exports into one Google Sheet or Excel file in separate sheets or tabs (Google Sheets, Excel)
4. Open the Store A sheet or tab
5. Use a VLOOKUP (Google Sheets, Excel) to match the products' names from both stores and create a new column containing the product IDs from Store B
6. Copy the VLOOKUP column and paste it as text or values only to remove the formula
7. Remove the original product ID column
8. Rename the new product ID column (the column you copy and pasted in step 6) according to your store's import requirements
9. Export the tab or sheet as a new CSF file
10. Import the new CSV file in Sendlane to Store B

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