User Permission Roles

Sendlane account Owners and Admins can add or edit additional user permissions at any time. Review the chart below to determine which user role is most appropriate for your additional user.

If users try to access a page or action that is restricted from their user permission role, they will see a grayed-out button or be redirected to the Dashboard.

Any user in a Sendlane account can contact Sendlane's 24/7 chat support or the account's assigned Customer Success Manager!

Available User Roles


The Owner role is assigned to the user who created the Sendlane account. Owners are not restricted from any actions in the Sendlane account. Sendlane sometimes sends automated emails to account owners regarding administration and compliance.


Admins can perform any action in the Sendlane account but will not receive automated account or compliance-related emails.


Managers are restricted from billing actions, changing the account's password, adding or editing other additional users, and exporting Contacts.

Content Creators

Content Creators are restricted from billing actions, changing the account's password, adding or editing other additional users, exporting Contacts, and sending or activating email or SMS messages.

User Role Permissions

Owner Admin Manager Content Creator
Receives account communication from Sendlane βœ… 🚫 🚫 🚫
All billing actions βœ… βœ…
🚫 🚫
Change account password βœ… βœ…
🚫 🚫
Add & edit users βœ… βœ… 🚫 🚫
Export Contacts βœ… βœ… 🚫 🚫
Generate and download report center reports
βœ… βœ… βœ… 🚫
Send Campaigns βœ… βœ… βœ… 🚫
Activate and deactivate Automations βœ… βœ… βœ… 🚫
Create & edit Campaign or Automation emails βœ… βœ… βœ… βœ…
Create a new Automation βœ… βœ… βœ… βœ…
Activate Automation emails
βœ… βœ… βœ… βœ…
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