How to set up two-factor authentication

Last updated: April 14, 2025

Overview

Two-factor authentication (2FA) helps to protect your Sendlane account. We recommend using two-factor authentication to keep your account as secure as possible!

2FA is set at the user level, not the account level.

Set up two-factor authentication

When you log in to Sendlane, you'll see a screen with a QR code. Scan this QR code with an authentication app like Google Authenticator, Authy, or Microsoft Authenticator.

Once you connect your authenticator app, you'll see a six-digit verification code to use in the next step.

Click Next, enter the verification code, then click Next to finish logging in.

Your account is now secured with two-factor authentication! You will be prompted again in 30 days to re-authenticate your account.

FAQ

How do I remove two-factor authentication after it's been set up?

Account owners can request to turn off two-factor authentication for themselves or any other user in their account from their customer success manager or Sendlane support. If you are not an account owner, please have your account owner request 2FA removal.

Please include the following information in your request to remove 2FA for a user in your account:

  • The names of two Lists in your account

  • The names of two Segments in your account

  • A picture of your driver's license or other official identification

I never want to turn on 2FA; how can I permanently skip the prompts to turn it on?

2FA is highly recommended to keep your account secure. There is no way to skip the 2FA prompts permanently.

I didn't receive a verification code!

Review the documentation for the authenticator app you used or reach out to your authenticator app's support for next steps: