How to integrate Wonderment and Sendlane

Overview

Wonderment is a proactive customer experience platform that helps Shopify merchants provide customers with detailed order, shipping, and tracking information right in emails sent from Sendlane.

Read on to learn how to integrate your Wonderment and Sendlane accounts!

Step One: Create a custom integration for Wonderment

Wonderment connects to Sendlane via the Sendlane custom integration. To Create a custom integration for Wonderment:

1. Click on the Integrations page

2. Click the Sendlane Custom Integration

3. Click Configure

4. Click Create New Custom Integration

5. Enter Wonderment as your Store Name

6. Enter https://wonderment.storename.com as your Store URL

7. Replace storename with the name of your store in the Store URL field

8. Select a default List

9. Select a customer address type

10. Click Continue

Step Two: Add the custom integration token to Wonderment

The custom integration token you just created connects your Wonderment and Sendlane accounts. To add the custom integration token to Wonderment:

1. Click the Settings icon next to the Wonderment custom integration

2. Click the copy icon next to the token

3. Navigate to the Sendlane integration in your Wonderment account

4. Paste the integration token in the Sendlane Access Tokens field

5. Click Save

Step Three: Create custom events for Wonderment

Events inside the custom integration will be used as Automation triggers to send Contacts information about their orders. To create events for the Wonderment integration:

1. Navigate to the Custom integration page

2. Click the events icon next to the Wonderment integration

3. Click Create Event

4. In the event name field, copy and paste an event name exactly as it appears in the first column of the table below

5. Click Create

6. Repeat steps 3-5 for each event

Event names must exactly match the table below in order to connect to Wonderment. Copy and paste the event names to avoid typos, and ensure there are no spaces in the

Step Four: Add a Sendlane API Token to Wonderment

An API token provides Wonderment access to Sendlane's v2 API. To create a Sendlane API token and apply it to your Wonderment account:

1. Click the Account icon

2. Click API

3. Under Sendlane API V2, click + API Token

4. Enter Wonderment as your token name

5. Click Create

6. Click Copy API Token*

7. Navigate to the Sendlane integration in your Wonderment account

8. Paste the integration token in the Sendlane API Token field

9. Click Save

*The API token must be copied at this stage and cannot be retrieved later. If you close the API token window without copying the API token, delete the API token and create a new one.

Step Five: Verify the integration

When you have successfully integrated Wonderment and Sendlane, you'll see sample data next to each custom event in the Example column, as shown below.

If any events have an empty Example column, please ensure that the event name in the Name column exactly matches the table above with no extraneous spaces. If the event name is correct and the Example column is blank, please contact Wonderment.

Troubleshooting