How to import reviews from another provider

Last updated: March 27, 2025

Overview

You can import a generic file of reviews from a platform not specifically supported by the Sendlane Reviews import tool. Read on to learn how to format your file for a successful import!

Import file criteria

Import files must meet the following criteria for successful processing:

  • Your file type is .CSV

  • Your file size is no larger than 10 MB

  • Your file's column headers exactly match the table below.

  • Your file includes all the required column headers, noted in the table below with a green checkmark ✅, exactly as they appear in the table (i.e., product-id instead of product_id will cause an error). You must replace the headers in the file you exported from your previous provider with the corresponding headers below.

Use the Sendlane Reviews import template to avoid import hiccups!

Use the reviews template to format your reviews file.

Column Header

Required

Description

Example

product_id

✅

Unique identifier for the product

195144121145

product_title

 

Name of the product which will appear under the review to identify which product the review applies to

Black T-Shirt

title

 

Review's title

I love this shirt!

content

 

The main content of the review

I like the high quality, sleek design, and cool graphic.

rating

✅

Number 1 to 5

5

email

✅

Email of the person submitting a review

sendy@sendlane.com

name

 

Name of the person submitting a review

Sendy L

created_at

✅

Date and time review was created

Date format (e.g., YYYY-MM-DD)

published

✅

Determines whether the review is published or not published. This field accepts the following values to mark a review as published, all other values will result in the review not being published:

  • Published

  • published

  • true

  • TRUE

  • True

  • Active

  • active

TRUE

reply

 

Text of response from store owner

Thanks for your review!

replied_at

 

Date and time comment was created

Date format (e.g., YYYY-MM-DD)

image_urls

 

Links to image URLs to display on the review. Use commas to separate multiple image URLs.

https://cdn.shopify.com/s/files/1/0304/4622/3493/products/T-Shirt-MockUp_DkGray-AutoSquad_1024x1024@2x.jpg?v=1617908104

verified_purchase

 

Determines whether a review shows a Verified badge (TRUE) or not (FALSE)

TRUE