How to cancel your Sendlane account

Last updated: June 23, 2025

Overview

Most account can cancel your Sendlane account in the account settings page. Read on to learn how to cancel your account or put your account on hold.

Once your account is canceled, Sendlane is not able to recover any lost data, including lists, contacts, campaigns, or automations.

Canceling your email plan will automatically cancel your SMS plan.

Before canceling your email subscription, consider putting your account on hold or changing your plan to fit your needs.

Our on hold plan is a great option if you want to take a break from the email marketing world. We will keep all of your hard work and data safe and ready for you when you decide to return!

If you choose to put your account on hold, your saved billing information will be used to charge your account a flat fee of $19 per month until you reactivate your account. This option saves all of your lists, contacts, campaigns, or automations, and all associated data for both email and SMS! It is not possible to put just email or just SMS on hold.

To put your plan on hold:

  1. Click the  Account icon in the left-hand menu bar

  2. Click Billing

  3. Click Cancel subscription

  4. In the popup window, click Continue with cancellation

  5. Click No thanks I would like to cancel

To cancel your email plan:

  1. Click the  Account icon in the left-hand menu bar

  2. Click Billing

  3. Click Cancel subscription

  4. In the popup window, click Continue with cancellation

We are sorry to see you go! If you have any trouble with the cancellation process, please reach out to support and we’ll help get your account adjusted.

If you do not see the Cancel subscription button, reach out to Sendlane support or your customer success manager.