How to access your payment history

Last updated: April 14, 2025

Overview

With each billing cycle, you'll automatically be emailed an invoice for your Sendlane account to the owner's email address. You can also access all invoices in your Sendlane account at any time. Read on to learn how to access your account's payment history!

The billing team works normal business hours

Our billing team is available Monday through Friday 9am-4pm PST. If you contact support outside these hours for billing questions, you may receive a response the next business day.

Download invoices

Access your account's invoices any time:

  1. Click the Account icon

  2. Click Billing

  3. Click Invoices

  4. Click the download icon next to the invoice you want to download

What to do if invoices are missing data you need

By default, system-generated invoices show:

  • Sendlane Business Info - address, phone number, email

  • Invoice Data - invoice number, date

  • Your User Information - name, phone number, email

  • Plan & Payment Details - plan, timeframe, amount due/paid

If you need other details to be listed on your invoice (like a business name, address, Tax ID, or VAT) please reach out to your customer success manager or Sendlane support with:

  • The name and email address registered to your Sendlane account

  • The month or billing cycle dates you need an invoice for