How to stop and restart a campaign

Last updated: September 5, 2025

Overview

SMS and email campaigns can be stopped and restarted in case an issue with a campaign is discovered after it has started sending.

Read on to learn how to stop and restart campaigns!



How to stop a campaign that is sending

When a campaign is sending (has a blue Sending badge in the Status column of the campaigns page) you'll see a stop icon in the Actions column.

To stop a campaign that is sending:

  1. Click the stop icon in the Actions column

  2. Click Stop Campaign



Important: You can only stop campaigns that are currently in "Sending" status. Once a campaign reaches "Completed" status, it cannot be stopped or recalled as all emails have already been sent to recipients.

How to restart a Campaign

If it has been less than 24 hours since the campaign was stopped, the campaign can be restarted via the Restart icon on the campaigns page.

To restart a campaign:

What happens to completed campaigns

Once a campaign has finished sending and shows a "Completed" status, it is no longer possible to:

  • Stop the campaign

  • Edit campaign content or images

  • Modify the campaign name

If you need to send an updated version of a completed campaign, you can clone the original campaign and make your changes to the new copy.

  1. Click the Restart icon in the Actions column

  2. Click Restart Campaign