How to Access Your Payment History

Overview

With each billing cycle, you'll automatically be emailed an invoice for your Sendlane account to the account owner's email address. You can also access all invoices in your Sendlane account at any time. Read on to learn how to access your account's payment history!

In This Guide

• Download invoices
• What to do if invoices are missing data you need

Download invoices

Access your account's invoices any time:

1. Click the Account icon
2. Click Billing
3. Click Invoices
4. Click the download icon next to the invoice you want to download

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What to do if invoices are missing data you need

By default, system-generated invoices show:

• Sendlane Business Info - address, phone number, email
• Invoice Data - invoice number, date
• Your User Information - name, phone number, email
• Plan & Payment Details - plan, timeframe, amount due/paid

If you need other details to be listed on your invoice (like a business name, address, Tax ID, or VAT) please reach out to your Customer Success Manager or our 24/7 support team.

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Troubleshooting

If you need assistance obtaining an invoice, please reach out to your Customer Success Manager or our 24/7 support team with:

• The name and email address registered to your Sendlane account
• The month or billing cycle dates you need an invoice for

Once we have that information, our Billing team will pull your invoice details and send them along via email!