How to use your browser's developer console for troubleshooting

Overview

Modern browsers include a console that can display valuable technical information when something isn't working as expected. When you contact Sendlane support, you may be asked to share your browser's console information to help troubleshoot. Read on to learn how to access and share your browser's console information.

In this guide

• Access your browser console
• Share browser console information

Access your browser console

Sendlane supports most modern internet browsers, though we highly recommend Chrome. See instructions for accessing other browsers' consoles in the list below, or read on to learn how to access Chrome's console.

• Access the console in Firefox
• Access the console in Safari
• Access the console in Opera
• Access the console in Edge

Share browser console information

Sendlane's support team may ask you for a screenshot of your browser console to help troubleshoot your issue. To take a screenshot of your browser console information:

1. Right click anywhere on the page
2. Click Inspect
3. Click the Console tab if it is not already selected
4. Take a screenshot of the Console portion of the screen