How to pause an automation

Overview

You can pause an automation so that contacts moving through will still reach the end, but no new contacts will start the automation. Read on to learn how!

Pause an automation

When you deactivate an automation, no new contacts will start the automation, but contacts who have already started the automation will not be able to complete it.

You can pause an automation by replacing the triggers being used with a trigger contacts cannot activate. Options include, but are not limited to:

  • A subscribe to list trigger where the selected list is not connected to any sign up source
  • A tag added trigger where the selected tag is not connected to any automation or other process that adds the selected tag to a contact's profile
  • A submits a form trigger where the selected form is not installed anywhere contacts can access
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