How to exclude products from product blocks
Overview
Some merchants offer "products" like expedited shipping, shipping insurance, or other auxiliary services to customers that don't need to be highlighted in marketing content. Read on to learn how to exclude these products from your Sendlane account!
In This Guide
🙋 What does "exclude" mean?
When products are excluded using the method outlined below, the product will not appear in product blocks, abandoned product blocks, Segments, Conditional Split logic, or product related Automation triggers.
It is not possible to only exclude a product from abandoned product blocks or any other specific area of Sendlane.
Excluded products will still count towards attributed revenue.
Exclude a Product in Your eCommerce Store
Products are excluded from Sendlane by adding a tag to the product in your eCommerce store. To exclude a product from appearing in your Sendlane account, use the following instructions from your eCommerce solution on how to add a tag or custom field to products:
| Platform Documentation | Notes |
| Shopify | Create a tag named sl-exclude, then add the tag to any product you want to exclude from Sendlane |
| BigCommerce | Create a custom field and set the Custom Field Name and Custom Field Value to sl-exclude, then add the custom field to any product you want to exclude from Sendlane. If desired, use the solution provided here to hide the custom field from the product page, but note that using this method will hide all custom fields. |
| Miva | Create a custom field and set the Code and Name to sl-exclude, then add the custom field to any product you want to exclude from Sendlane |
Troubleshooting
I added the tag, but my product is still appearing!
If you just added the tag, check back in roughly one hour. If it's been more than one hour since you added the tag, ensure that the tag reads exactly as sl-exclude. Any typos or variations of sl-exclude will not work, and products will still appear in Sendlane.
How do I exclude the product from one area of Sendlane but not another?
It is not possible to only exclude a product from abandoned product blocks or any other specific area of Sendlane.