Two Factor Authentication

Two-factor authentication (2FA) helps to protect your Sendlane account. We recommend using two-factor authentication to keep your account as secure as possible!

2FA is set at the user level, not the account level.

Set Up Two-Factor Authentication

When you log in to Sendlane, you'll see a screen with a QR code. Scan this QR code with an authentication app like Google Authenticator, Authy, or Microsoft Authenticator.

Once you connect your authenticator app, you'll see a six-digit verification code to use in the next step.

Click Next, enter the verification code, then click Next to finish logging in.

Your account is now secured with two-factor authentication! You will be prompted again in 30 days to re-authenticate your account.


How do I remove two-factor authentication after it's been set up?

Account owners can request to turn off two-factor authentication for themselves or any other user in their account from their Customer Success Manager or our 24/7 Product Support team. If you are not an account owner, please have your account owner request 2FA removal.

Please include the following information in your request to remove 2FA for a user in your account:

  • The names of two Lists in your account
  • The names of two Segments in your account
  • A picture of your driver's license or other official identification
I never want to turn on 2FA; how can I permanently skip the prompts to turn it on?

2FA is highly recommended to keep your account secure. There is no way to skip the 2FA prompts permanently.

I didn't receive a verification code!

Review the documentation for the authenticator app you used or reach out to your authenticator app's support for next steps:

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