How to Use Pop-Ups With BigCommerce

Sendlane's lightweight Pop-Ups are customizable opt-in forms that can be embedded on your BigCommerce storefront to collect leads without compromising your website's load time!

🚦 Before Getting Started

Check out our guide to creating a Pop-Up and be ready to copy your Pop-Up's snippet into your BigCommerce storefront!


From your dashboard, click Storefront > Customize


 Add an HTML Block to Your Theme

Click and drag an HTML Block into the Global Region in your theme preview


 Paste Your Sendlane Pop-Up Code and Save!

Paste your Sendlane Pop-Up snippet and click Save HTML. If you're happy with your Pop-Up in the preview window, click Publish in the top right corner then click Publish again to confirm!


I don't see my Pop-Up on my BigCommerce storefront!

There are a few common issues (with super easy fixes) that can cause your Pop-Up to not appear:

  1. Remove all other form snippets If you've installed other lead generation forms on your BigCommerce storefront in the past, make sure all snippets are removed! This is the most common reason you aren't seeing your Sendlane Pop-Up.
  2. You missed a Save or Publish button To see your Pop-Up, make sure you've clicked Save HTML and Publish.

If you still don't see your Pop-Up, reach out to your Customer Success Manager or our 24/7 product support team!

Did this answer your question? Thanks for your feedback! There was a problem submitting your feedback. Please try again!