How to Cancel Your Sendlane Account

Before canceling your email subscription, consider putting your account on hold or changing your plan to fit your needs.

Our On Hold plan is a great option if you are looking to take a break from the email marketing world. We will keep all of your hard work and data safe and ready for you when you decide to return!

🚨 Important Note

  • Once your account is canceled, Sendlane is not able to recover any lost data, including Lists, Contacts, Campaigns, or Automations.
  • Canceling your email plan will automatically cancel your SMS plan.

To cancel your email plan, click the Account icon in the left-hand menu bar > Billing Cancel subscription

A popup window will appear with options to place your account on hold or to continue with cancellation

If you choose to keep your account on hold, your saved billing information will be used to charge your account a flat fee of $19 per month until you reactivate your account. This option saves all of your Contacts, Lists, Campaigns, and Automations, and all associated data for both email and SMS!

If you choose to cancel your plan, type UNSUBSCRIBE in the text box and click Unsubscribe to confirm your choice.

We are sorry to see you go! If you have any trouble with the cancellation process, please reach out to support and we’ll help get your account adjusted.

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